An embarrassment in the Fintech industry - Full Stack Engineer Paymentus Employee Review

1.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

- No cost for parking and no issues finding parking spaces - Opportunity to learn new technologies and intricacies of bill payments - Free drinks and snacks - Free lunches from some office events

Cons

- Failed SDLC in every stage: Poor requirements, unreasonable timelines, insufficient testing, delayed code reviews, and being forced to work around the clock to deliver code only to be told to revert it before a production release. Very discouraging when developers have a large backlog of tickets. - Although the company is always working to modernize and secure our infrastructure, it is done without any impact assessment. The servers are unstable and it causes undue headache in troubleshooting issues and even disrupts work. - Developers pay the price when something goes wrong, regardless of what and who caused it. - Outdated documentations. - Political correctness trumps reasonable professional practices and sound business decisions. - High staff turnover. - Return-to-office mandate (4 days in office). Development is already a stressful job, and the return-to-office mandate exacerbates the problem in many ways: - Multiple sources of noise in the open area that make it impossible for employees to focus. - Challenges in reserving meeting rooms. - Unsanitary kitchens and washrooms. - Unwanted odours emanating from some areas. - Tiny and crammed office spaces. - Office temperatures that cannot work for everyone (some employees feel too hot or too cold). - Long and tiring commutes. - Less work-life balance. Many members in management support this mandate because they are out of touch with what is best for employees. The business KPIs presented by the CEO in each quarter never showed any declines in financial performance, so no one can comprehend the necessity of enforcing it. To demoralize employees further, a few employees in the company are allowed to get a free pass from it. This is no joke. Favoritism is considered acceptable in this company.

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Paymentus Response
2mo
While we are sorry to hear that your personal experience did not meet expectations, your candid response is invaluable in helping us achieve a culture of continuous improvement. As our global team continues to grow, we remain committed to building a culture that all employees can be proud of.

Explore other reviews about Paymentus

5.0
May 26, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance, and care for it's employees.

Cons

Sometimes having to work weekends, but sometimes you have to put in those extra hours to get things done.

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Paymentus Response
1d
Thank you for your feedback. We are thrilled to hear that you are enjoying the work-life balance that is a standard part of our company culture. We also thank you for your dedicated service over the last year!
1.0
Apr 23, 2026
Recommend
CEO approval
Business outlook

Pros

Exposure to complex client environments

Cons

Leadership communication can feel dismissive and inconsistently supportive. There are concerns around fairness in how opportunities and expectations are applied, with perceived favoritism in certain areas. Career growth is unclear, with limited visibility into progression paths. Open communication can feel discouraged, which impacts transparency and feedback. The environment can feel siloed, with uneven alignment across teams and at times a competitive or fragmented dynamic rather than consistent collaboration. The role was originally presented as remote, but this changed abruptly to a mandatory in-office requirement with very short notice. This created significant challenges for employees who had been hired under remote expectations or who were not based close to the office. After this change, there was increased emphasis on monitoring in-office attendance (e.g., badge/fob tracking) rather than focusing on output or work quality. This contributed to a perception of surveillance over trust-based performance management. In-office attendance was also perceived to be linked to performance outcomes such as bonuses or job security, which increased pressure during the transition. Escalation and issue resolution processes often felt focused on assigning blame rather than resolving root causes, making it harder to raise issues or get support. Work expectations frequently extended beyond standard working hours, impacting work-life balance and creating an expectation of constant availability.

2
avatar
Paymentus Response
1mo
While we are sorry to hear that your personal experience did not meet expectations, your candid response is invaluable in helping us achieve a culture of continuous improvement. As our global team continues to grow, we remain committed to building a culture that all employees can be proud of.
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