Great temporary job - Technical Support Specialist 2 Paylocity Employee Review

1.0
Dec 7, 2023
Recommend
CEO approval
Business outlook

Pros

Lots of support from mentors. A knowledge database for different step by step processes(Peak)

Cons

The talks the managers did give sounded like a rote laundry list of open ended questions just so they can say you were heard. They had a rap activity on the community pages to celebrate Black History Month, as if that's all we celebrate. Some upper management were unnecessarily harsh to subordinates, it was reflected upon as an 'oopsie, did I go too far?' as if this harshness was comical, uncontrollable, and acknowledged as counterproductive rather than helpful. PEAK knowledge database was constantly being updated, yet a lot of the processes were grossly outdated to the point that the screenshots were from two updates ago or several months ago

avatar
Paylocity Response
2y
Thank you for sharing your experiences at Paylocity. We appreciate your open and honest feedback. We understand the importance of meaningful communication between an employee and their leader. We're committed to creating an environment where everyone feels heard and valued. Your input on the Black History Month activity is noted, and we recognize the opportunity for a more inclusive approach to celebrating cultural events. We're dedicated to initiatives that reflect diversity and resonate with our employees. Concerning upper management, we take this behavior seriously and will be looking further into this. We also acknowledge your feedback on PEAK which is updated regularly, taking employee and client feedback into account. Our goal is to maintain an efficient system that employees can leverage and best support our clients. Thank you again for taking the time to share your thoughts. We're committed to enhancing the employee experience for all at Paylocity.

Explore other reviews about Paylocity

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Work remote. Fantastic leaders, Definitely a place I have enjoyed working.

Cons

Pay is slightly less than competitors but work life balance and culture make up for it.

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits; 90% of the ppl that worked there were the best and really did great work.

Cons

Made employees choose between having MLK Day off or Juneteenth- both which are federally recognized holidays. Excuse was that our customers are open on those days so we need to be open. So as a company, we had to pick which would be a paid holiday and everyone chose Juneteenth because it was in the summer. I think we got a floating holiday to use for any other holiday we wanted off that wasn’t recognized by the company. As you can imagine, this racism was prevalent in management/leadership. My team was the most diverse team and we all got restructured/laid off. There’s a lot of ego and control issues in this company, especially in Talent Acquisition.

5
See reviews by: Helpful|Rating|Date|All