Disheartening Shift at Paylocity - Operations Paylocity Employee Review

The vibrant atmosphere and sense of camaraderie have been replaced with an atmosphere of uncertainty and dissatisfaction. The feeling of being part of a united team has been compromised, and morale seems to be at an all-time low. Our inability to support customers because of bad product, tools and appropriate staffing have made it almost impossible to survive here. There is no more collaboration, everything is from a top-down approach. Ideation or feedback is almost non-existent. The new leader has been making swift changes in long withstanding policies in the organization, like remote work, promotions and customer experience. Making it more like ADP rather than the innovative SASS we once were. They are disconnected from our employee and customer experience. They roll out changes without input from employees. Leadership expects quick resolution on things rather than the right resolution. This causes a lot of rework for the front line employee. It seems that they are more concerned about their own reputation rather than doing what is right for our customers and employees. Employees are now working longer hours, off the clock because they are scared that they will get in trouble for OT and having a customer complaint. It's impossible to keep up with the expectations that leaders put all employees. One of the most disappointing aspects was this August merit cycle. Employees who are meeting the expectation of their job were not awarded their full bonus despite announcing to investors record 38% revenue growth. Those same employees only received a 2-3% increase in their base salary. It's frustrating to witness that even though Paylocity has achieved record profitability, the executives are primarily concerned with margins. The relentless pursuit of higher profits has taken precedence over the welfare of both employees and customers. This short-term focus on financial gains might have severe long-term consequences for the company's reputation and overall success.