For the sales department, territories are all over the place with size and quality. I know this sounds like an old sales excuse but I would be the first to say that I have more accounts than other peers, but there are some that have 6x territory size. And we are held to the same standards with activity and Club numbers. No shock those are the top performers here.
In major markets sales, only 37% of sales leaders/manager/executives have been hired from within. We just had a company wide meeting where they blatantly lied to us saying this number was 55%, which is still a bad number.
Complete lack of empathy to clients and front line employees. If you talked to any client or frontline employees vs talking to upper management/executives it would sound like they are talk about 2 completely different companies. Implementation and service are sooo underpaid and over-worked they quit daily leaving clients in the dark. As a sales rep I am left trying to assist without the tools to do so. This has now lead to top sales reps leaving the organization and of course there is a perfect excuse for leadership to call this part of "The great resignation". This is a clear example of the lack of empathy with leadership.
I have been with PCTY for 6 years and this has been gradually happening year over year. Its obvious shareholders and profits have taken top priority by trying to squeeze more and more out of implementation and service. Its sad to see such a great base of an organization dissolve. The leaders have lost touch of how we got shareholders in the first place, which was creating a great place to work, then in turn, creating happy clients.
