6 week customer service training seemed like it would cover it all, however when we got to the floor, it was as though we had no training. Team lead was unaccommodating, played favorites. You had to make an appointment with the team lead to get help. They encouraged the use of IM chat to ask other coworkers for help. Then what's the use of the team lead? Very frustrating when you have a customer on the line and need an answer.
The job was supposed to be customer service for a payroll company. In reality, it was more accounting based than anything else. Customers would call with questions that were more suited for their tax lawyers or accountants. But when you are new, you don't know that these are questions that you cannot answer. Very stressful environment. I would leave exhausted every day.
The manager was always in meetings, never around. It was over one month before I had my first sit down meeting with my manager. She told me I was doing a great job! How would she even know when she was never around. The standard spiel was that "it gets better around the 6 month mark, and then it is almost like magic, you know so much." I was not about to stick around to find out. I got out after 4 months, that is only 2 months on the floor, the rest was in training.
The VP of the department wanted everything his way. Did not listen to employee input for possibly bettering the culture and work environment.
Lots of unhappy employees who can't afford to leave because they can't find other jobs. I was so happy to quit. I would not recommend this to any customer service professional. It is NOT customer service.
