Pros
Co-workers are awesome and helpful! They really are the only thing keeping me here at this point. Everyone gets a stand up desk, free food, swag, fast pay increases, extra perks: if you have no absences for the month you get to spin the “Attendance Wheel” where you can win swag, gift cards (for coffee, food, Visa), PTO. The “culture” is cool, a lot of younger people work here. Accepting of LGBTQ employees. You get a 7% pay increase after 5-6 months in the beginning, but you have to sign a contract to stay in service (account manager or team lead) for 1 year.
Cons
I was sold on this job by the recruiter because they told me this isn’t a “normal” call center job, you get to “build relationships” with clients and it’s not just phone calls it’s also emails. What they failed to tell me was not only is it non-stop phone calls, it’s non-stop emails. They expect you to answer ALL emails in between calls within 4 hours. I left a call center job for Paylocity. My previous job had better benefits, time off, and pay for way less work and stress. I left because I wanted to do something else but all the departments I wanted to move to weren’t available. Another thing the recruiter sold me on was the “continued” education, things like ACE classes where if you pass, you get a raise (2-3% each class). Well I took one of these classes, I didn’t learn jack. It was such a waste of time and energy, it was honestly a joke. Very disappointing. I didn’t take the final test because if you pass, you’re expected to help your co-workers with the subject of the class and I didn’t feel confident enough to be able to help people if they asked. I learned more about the subject on my own over the past couple months. You definitely don’t get adequate training to be able to answer a lot of clients questions, it’s essentially learn as you go. Be prepared to put in A LOT of work, this is not an easy job. I’ve had to stay late just to barely keep up. And I’m not the only one. Most of my team is in the same boat and wants to quit. Multiple people are in the process of looking at other jobs. Someone put in their 2 weeks today, someone didn’t return from a LOA, people constantly call in sick. When your co-workers call in sick, you have to take care of their emails. So it’s added on to your own workload. Paylocity is supposed to be a self service software company, but the calls and emails you get lean more towards being a full service payroll provider. And we’re not paid enough for that. In most of our opinions the pay does not equal the amount of work. Mandatory 9-6 shift, mandatory 1 hour lunch, I’m barely home. The work/life balance is out of whack. You’re constantly staying late, working thru your lunch, or taking work home with you. There essentially isn’t enough account managers to client ratio. New clients are constantly being onboarded and they hire 5-6 people a month. The knowledge you need to be remotely successful takes about 4-5 months to learn and feel comfortable. For most of us, there’s more cons than pros. I wish I would’ve stayed at my previous job.
