Leadership Treats Employees as Expendable and Makes the Consequences Everyone's Problem - Account Manager Paylocity Employee Review

- Last spring, Paylocity mandated a full-time, in-office policy for all Operations roles with no exceptions. This change was extremely unpopular and created significant morale and staffing issues that have never been adequately addressed. - Because the staffing shortage was never resolved, the team was completely unprepared for the busiest time of the year and is now overwhelmed by the workload. - Leadership continues to demand more from account managers to compensate, despite there not being enough staff. The remaining employees are already beyond burned out. - Expectations are contradictory. Account managers are expected to be on calls all day to handle the overwhelming volume of incoming calls, with no time built into the schedule to respond to emails yet they are still expected to keep up with email communication. Overtime is effectively required to manage this, but overtime hours are capped to save costs, creating an impossible situation. - The company heavily micromanages employees’ time using tracking software that monitors activity down to the second. The data is often inaccurate and cannot be corrected, even by management. The system also penalizes employees for working outside their scheduled activities- for example, staying on the line to help a client instead of ending a call to go on break. - The company used to emphasize promoting from within, but hiring practices have shifted toward bringing in external candidates for Lead and Manager roles at lower salaries to reduce costs. As a result, direct leaders will lack critical system knowledge needed to properly mentor their teams or assist clients.