Legacy systems that never work, answer is to call IT, but it’s never really resolved. Company wide meetings that have “awards” which is basically management patting itself on the back, no recognition for the lower levels. Company makes changes to systems but never seems to actually get the input of the people on the front lines who have to deal with clients day to day to allieviate pain points clients and customer service have. Additionally, there are many client facing features and products that customer advocates are supposed to troubleshoot and assist with yet have no access to, blind leading the blind. Workload is heavy and emotionally exhausting, in addition to speaking with a high volume of clients, customer advocates also have to manage research and follow up of cases.