no clear vision for the future, management doesn't truly support associates in terms of actual work load. They won't jump in the queue to take calls or schedule meetings - even though they have access to our calendars and the ability to schedule meetings. Expectations are not managed from the top all the way down to clients. No formal training. inconsistent policies and procedures, inconsistent communication, bench seating is not productive. Products are released and implemented before everyone is trained and supportive. Causes miscommunications with sales, client dissatisfaction and ultimately hurts retention.