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PatientPop

Now known as Tebra

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Phenomenal Place to Work - Digital Marketing Specialist PatientPop Employee Review

5.0
Oct 8, 2019
Recommend
CEO approval
Business outlook

Pros

Heres the deal, this is a startup and everything isn't figured out yet. But coming to work doesn't feel like work. Teams are changing almost as fast as the snacks are being restocked. The product isn't perfect and the company is growing at mock speed. But you walk in the door and you feel the energy of a company that is growing. People are smiling, there are dogs running around, and you get rewarded for the work you put in. You're going to get promoted quickly, you're going to have fun, and you're going to be helping 1,000s of people find the perfect doctor for them. You can practically see the beach from the office, weekly lunches, kombucha/beer on tap, and a ton of company events. This place is a dream. No one is pressuring you to work more than 40 hours, but you're not going to be bored either. I'm going to go to the kitchen and get an apple, pet a dog, and get back to work at a job I love.

Cons

It's a growing startup! Teams are changing, people are getting promoted and hired quickly. Everything isn't figured out yet. Sometimes you have to tell an upset doctor, "No we can't do that" and it's tough. But I've been here a month and I feel like I've already made an impact. The pros far outweigh the "cons"

Explore other reviews about PatientPop

5.0
Feb 24, 2023
Recommend
CEO approval
Business outlook

Pros

Loved the culture and the people

Cons

not alot of growth which is hard

3.0
Jan 18, 2021
Recommend
CEO approval
Business outlook

Pros

The experience that you will get here is valuable and will translate well into other roles in the industry. You will get to wear many different hats and the opportunity to jump on projects that interest you are always available. The company seems to be doing pretty well despite the pandemic. You will also get to work with so many amazing people who care about their contribution to the company. The managers are all very smart and passionate about PatientPop's mission. You will learn the inner workings of a successful tech start-up.

Cons

The organization recently switched to a pod-based account management style, so you don't get your own book of business if you are SMB. CSMs now have to be on call answering phone calls and taking inbound customer inquiries all day. This makes the job feel a lot like support, and with so many CSMs quitting, the workload gets more demanding. Every day feels like a sprint, which is mentally draining. The staff and the customers disapprove of pod-based account management but it saves money because you don't need as many CSMs. They claim that the switch is to benefit us. It now feels like a reactive job, management will tell you otherwise. You spend a lot of your time dealing with cancellation requests, you have to resell the benefits of the platform to customers on every call. Many other companies won't see your experience as relevant because of the type of customers that you work with.

4
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