The oldest, most dysfunctional “startup” in the world - Manager Patchwork Health Employee Review

1.0
Jun 24, 2025
Recommend
CEO approval
Business outlook

Pros

The people team. You won’t find kinder people anywhere.

Cons

Patchwork’s “top team” is the leadership equivalent of the house wine at a suburban Indian restaurant. Their breathtaking levels of caprice, confusion, and incompetence are masked behind the tired refrain: “Ahh, but we’re a startup…” No. You’re nearly a decade in, and it’s long past time to grow up. This is what happens when you let two inexperienced doctors and a maniacal dentist play at CEO — a dysfunctional trio locked in mutual disdain, united only by their shared contempt for the people they employ. Eventually, their PE backers will recognise this for what it is: a costly mistake built on ego, not execution.

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Patchwork Health Response
12mo
Hi There Thank you for taking the time to share your feedback. While it’s a difficult read, we genuinely value candid perspectives - especially those that push us to reflect, improve, and grow. We are glad to hear the People Team has been a positive presence. We will ensure this feedback is passed on. However, we’re really disappointed to hear that other elements of your experience at Patchwork so far aren’t matching your expectations. We’d like to make that better. We hear your frustrations and we don’t take them lightly. We know that being a founder-led, mission-driven company can come with challenges, particularly in a fast-growth environment. We respect your views and appreciate your passion for improvement. We encourage you to continue the conversation directly with us, in a way that allows for constructive dialogue. Your voice matters, and if you’re willing to engage, we’re here to listen.

Explore other reviews about Patchwork Health

1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Support team and manager are very friendly and supportive.

Cons

Customers and employees are not a priority for the company, only profit. Senior management have massive egos and love to show you smart they are rather than actually listening to staff and considering feedback provided. They have no interest in what staff have to say. Work given was always way above capacity, which meant always working over just to stay afloat with expectations.

1
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Patchwork Health Response
2d
Thank you for taking the time to leave a review and share your feedback. We’re pleased to hear that you found our Customer Care team and leadership supportive and friendly. We know how important strong day-to-day support and collaboration are, and we’ll ensure this positive feedback is passed on. We’re sorry to hear that your overall experience did not meet your expectations. As a growing business, we recognise that colleagues can have different perspectives on areas such as communication, workload, priorities and decision-making. We take all feedback seriously and continue to review how we support our people as the business evolves. We remain committed to creating an environment where employees can contribute meaningfully, feel supported and have opportunities to share feedback throughout their time with us. We appreciate you taking the time to share your experience and wish you all the best for the future.
2.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

Decent salary for the role

Cons

Chaotic product with little vision

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Patchwork Health Response
3w
Hi there, Thank you for taking the time to leave a review and share your experience. We're sorry to hear that your time at Patchwork did not meet your expectations, particularly in relation to product direction and your overall outlook on the business. We recognise that colleagues can have different experiences and perspectives, and we appreciate all feedback as an opportunity to reflect and improve. If you would be open to discussing your experience in more detail, we'd encourage you to reach out to our People Team directly. We would welcome the opportunity to better understand your feedback and any frustrations you may have encountered. We wish you all the best for the future.
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