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Partners Coffee

Is this your company?

Co-workers incredible, management some of the worst I've encountered - Barista Partners Coffee Employee Review

1.0
Apr 22, 2024
Recommend
CEO approval
Business outlook

Pros

Genuinely good coffee (the beans) Food is tasty Colleagues supportive and kind

Cons

Management is absolutely vile and retaliatory West Village cafe so poorly maintained, dishwasher was filled with mold, espresso machine was so old it affected quality, ice machine full of mold, untreated windows overheated machinery daily, and despite employees complaining / drawing attention to issues, they were almost always ignored Would rather have dozens of Doordash orders than ensure in-person quality Consistently understaffed and overworked, terrible, inconsistent scheduling Not as queer friendly as they want you to believe... owner literally made WV cafe take down decor for Pride Only cares about aesthetic, not actual functionality Fires employees on a whim from so little as one slightly negative google or Yelp review, ignoring the root cause of pretty much every unhappy customer: overworked employees, not enough staff, ridiculous policies that are frustrating to enforce and challenging to present as rational Only provides 5 sick days to employees, despite working in a customer facing environment - I personally have never gotten as sick as often as I did while working here Terrible inventory management, ran out of milk and other essentials on a weekly basis Cash tips handed out inconsistently despite it being a part of barista wages Required to pay for all food items, kitchen made, pastries, etc - contradicts with what employees were told on hiring, and also is inconsistent from location to location Employees are required to also clean the bathroom, even in the middle of a work day when handling food and beverage items Ownership was upset at the high cost of labor for running a cafe, so intentionally understaffed several locations Re-did the entire West Village cafe and removed anywhere for staff to take their breaks; who doesn't want to sit on a stairwell for their 30 minute unpaid break!! Embarrassing career growth opportunities; "barista" to "shift lead" gives you an entire page of additional duties, but a raise of $1.50 an hour Working at a cafe shouldn't be stressful, and it absolutely should not entail scheduling phone calls with your manager outside of scheduled hours

Explore other reviews about Partners Coffee

5.0
Jan 4, 2026
Recommend
CEO approval
Business outlook

Pros

Hours are plentiful, it’s a job.

Cons

No room for advancement really

2.0
Oct 18, 2025
Recommend
CEO approval
Business outlook

Pros

Talented and passionate coworkers who genuinely care about coffee and quality.

Cons

Retaliation against pro-union employees. Workers who supported organizing were micromanaged, isolated, or quietly pushed out. Closed-door “conversations” used to intimidate or guilt staff during the union drive. Leadership preaches “community” and “transparency” while actively undermining collective bargaining. Longtime roasters and production staff are treated as disposable once they speak up. Pay inequities and a lack of consistent structure despite heavy workloads. No clear paths for advancement or recognition of experience. Management more concerned with optics and PR than actual employee well-being. Post-union atmosphere defined by distrust, silence, and performative check-ins instead of real dialogue. A culture of fear and favoritism replaces collaboration and respect. Communication only flows one way, from the top down.

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