Jan 6, 2016
Anonymous employee
Parkside Lending Response
9yWe appreciate the feedback and take it to heart. To respond to a few of your comments:
- Regarding the support teams, we went through an accelerated growth period during 2015 expanding from lending only in California to lending across the nation. Some of the infrastructure components were not able to keep up with the growth, and we heard from others at Parkside that we were falling short. Since that time we have staffed up in HR and IT as well as integrated new systems that are geared toward our larger size and will now be able to scale with us as we continue to grow at a more measured pace.
- On the issue of benefits, according to others in our industry we understand that our benefits package is quite strong, and we are rolling out bonus plan for all ops departments that tie monthly bonus directly to a performance score. So employees who are meeting or exceeding benchmarks are immediately rewarded. This program has been rolled out to the three largest loan ops departments so far.