Heads in the sand - Head of Data Parcel2Go.com Employee Review

1.0
Feb 4, 2024
Recommend
CEO approval
Business outlook

Pros

The only pro I can think of is that this organisation likely doesn't have long left.

Cons

Following disastrous timing of a PE sale P2G has been forced to cut and cut again but it has failed to find an extract the cancer at its core. What it hasn't cut is its expectations. Neither did it gain any focus or priority. I joined at a beautiful moment when Parcel2Go was looking to mature into a middle sized company with better structure and governance. The aforementioned poorly timed PE sale alongside WW3, cost of living crisis and Brexit impact resulted in that beautiful moment passing. Parcel2Go decided to fall back on its old habits, they'd been successful before, right? Well, yes, only because leadership claimed ownership of market changes in their favour. When the market turned against, they were found wanting (I mean, Sven the stork, really?) And boy, in my opinion, is that leadership poor/toxic. From name-calling in meetings to responding to well-worded resource concerns (they chewed through three heads of at least in 2023 alone and many more junior colleagues) with accusing the individual of "whinging" to blaming people who had just left the organisation of failures not belonging to them and much worse I believe the P2G leadership is rotten in all but about 2 individuals. Furthermore following cutting staff beyond the bare-bones they couldn't quite grasp that they no longer could do as much, as quick, as well - they took zero responsibility for their own action. In fact, as this title alludes to, my experience was while good profit making activity was there for the taking they kept returning to certain tasks over and over because they didn't like the answer they received. Ultimately my biggest workplace regret is bringing my career to this mess of an organisation. It is a personality led company masquerading as a data led one and as such will likely fall like a lead balloon with the coming changes (such as AI).

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Parcel2Go.com Response
2y
Thank you for taking the time to share your feedback. We recognise that Parcel2Go alongside many other companies has navigated challenging times, impacted by global events such as economic fluctuations and significant market shifts. These circumstances have required us to make difficult decisions to ensure the success of our long-term vision, always with the intention of acting in the best interests of our business and our dedicated team. Our leadership team is actively working on fostering a positive and motivating work environment, whilst aiming for business resilience and growth. We value the input from all our team members, past and present, as it is crucial for our continuous development and success. Thank you again for your feedback.

Explore other reviews about Parcel2Go.com

5.0
Apr 8, 2026
Recommend
CEO approval
Business outlook

Pros

Parcel2Go is an ideal workplace for customer service representatives, offering a supportive environment where teamwork and collaboration are highly valued. The role is engaging and helps you continuously develop your communication and problem-solving skills. There are plenty of opportunities to learn, and the structured processes make it easier to handle different types of customer concerns effectively. Management is very understanding and promotes a healthy work-life balance, which makes a big difference in day-to-day work. The company also ensures that employees are equipped to perform efficiently by providing essential tools such as power supply support, solar panels, monitors, and sometimes even laptops. Additionally, they are fair and generous when it comes to incentives and leave, which further adds to overall job satisfaction.

Cons

While the job itself is rewarding, the main drawback has been the lack of employee benefits. However, we’ve been informed that this is already confirmed and currently being worked on, including the addition of PhilHealth, SSS, Pag-IBIG, and HMO. This is a very positive development, as these benefits are essential for long-term security and overall employee well-being.

5.0
Mar 30, 2026
Recommend
CEO approval
Business outlook

Pros

This company knows how to take care of their employees. Listens well, understoods well and acknowledged all the employees' needs. If there are instances that there are struggles, they really ask for what help are needed to make sure resolution will be provided instantly. Aside from that, they really maintain the work-life-balance. We wok remotely but they made sure that every now and then, there would be events happening to make sure all employees will have some time and some fun out of work hours. ❤

Cons

None so far since I've started working with them.

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