Decent Company - Case Manager Paradigm Employee Review

No micro managers, wonderful team, ability to bring new ideas to the table and they are heard

none that come to mind

Hybrid model, some remote days

- flexibility is not that apparent-the demand of cases and workload do not allow flexibility - driving beyond what was initially discussed and beyond region hired for. - unrealistic expectations from seniors - Case managers albeit autonomous, are expected to find own coverages with minimal help, taking PTO is exhausting and painful , curated in a way that discourages case managers to take PTO. Even on PTO - you cannot be fully away from reports and emails. - unclear goals, despite high quality documentation, meeting deadlines, moving cases forward - unclear warnings and placed on improvement plans that do no good - audit and metrics are only about case per hour per week