Where mediocre, and the nonsense rule! This is a broken company: I hope you never have need to work in this place - Customer Service Agent Panserve Employee Review

1.0
Sep 20, 2017
Recommend
CEO approval
Business outlook

Pros

-Most of the Mid to Low colleagues are nice and helpful -Getting paid on time -Nice central Hove location with free parking

Cons

-The whole company is run on such a big culture of fear. Most of people working in there live afraid to lose their job at some point. -People are getting sacked for using the internal messaging service. And also personal conversations in that tool are being read without informing those who are affected. -It is incredibly hard to get things done. Some people in management make you think that they do not want Campaigns to go Live and want everything to be on hold forever (specially if you are not from their closest team). It's easy to see why most of the good managers last less than a year working in the company. -Compliance department are rude an unprofessional. If they do not have the knowledge about something, they prefer to hold back your whole project rather than finding out if it can be done or not. -Massive differences on they way you are treated and on your chances to be promoted depending on your nationality. -HR Department rather than help you prefers to stay on the side of the unprofessional people that run the company. -A terrible obsession to pretend they are not a gambling company when they actually are one.

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Panserve Response
8y
We’re sorry to hear that you aren’t finding your time at Panserve enjoyable or rewarding. There are always improvements we can make as a company and feedback is always taken seriously and where possible acted upon and rectified. We can’t comment on cases regarding employment of individuals or the reasons behind any investigations. Although, we do acknowledge that Customer Service is central to our operation and as such it’s important that we deliver the best possible service to customers of the Marathonbet brand whom we support. We would encourage anyone who feels they need further support to speak with their line manager or contact the HR department directly and we will be happy to help in any way we can.

Explore other reviews about Panserve

1.0
Dec 23, 2025
Recommend
CEO approval
Business outlook

Pros

As for benefits, there are essentially none. No meaningful perks, no flexibility, no employee development, and no real concern for work-life balance. Employees are expected to give their best while receiving the bare minimum in return

Cons

This is by far the worst company I have ever worked for. The lack of professionalism and basic organizational standards is shocking. The HR team is completely unprepared for their role. There is little to no knowledge of HR processes, labor regulations, or employee support. Instead of acting as a neutral and professional department, HR decisions are inconsistent, poorly communicated, and often driven by personal preferences rather than facts or policies. Favoritism is not just present—it is essential if you want to survive or grow in this company. Opportunities, flexibility, and even basic respect depend on who you are close to, not on performance, skills, or experience. Hard work and merit are simply not rewarded. Despite operating in an international context, almost nobody speaks real English.

4.0
Jul 17, 2025
Recommend
CEO approval
Business outlook

Pros

Nice facilities and friendly colleagues

Cons

Weekend shifts on late hours. The job cannot be done remotely

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