Great supportive company with great potential - Customer Support Associate PandaDoc Employee Review

4.0
Mar 4, 2022
Recommend
CEO approval
Business outlook

Pros

- Great team culture and everyone is supportive when you have questions about products and processes. - Additional benefits like gym, internet stipend, home office and learning reimbursements. - Clear expectations on performance and growth opportunities within the role. - Leadership team is very acknowledgeable of every effort small or big done by the reports. - Buddy program during the first few weeks helps to get acclimated with how the company operates. - Very transparent documentation on every department's responsibility and metrics.

Cons

- Compensation is on the lighter side for entry level positions. - Keeping up with new features as it is ever changing and articles don't sometimes reflect this. - Communication is a bit difficult at times (e.g. Editor 1.0 deprecation). - Large tech stack that makes it difficult to find what you are looking for.

Explore other reviews about PandaDoc

5.0
Aug 8, 2025
Recommend
CEO approval
Business outlook

Pros

great company, growing very quickly

Cons

limited paid time off to enjoy traditional life

3
1.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good people. A good product. That's about it.

Cons

PandaDoc treats people like expendable cogs. They expect each individual to take on the responsibilities of 6 different roles. There is no work/life balance. Employees don't feel like they can take time off because the workload is so intense. Leadership expects AI to solve everything with no real plan or strategy on how to scale AI usage. Each week is a sprint to get projects done amidst ridiculous deadlines. There is no defined product roadmap, so everyone is flying blind as priorities constantly shift. Leadership is never held accountable. All in all, this is an incredibly toxic work environment. If you're a recent college grad, this is a good place for you. Anyone tenured, experienced, etc. avoid this company at all costs.

7
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