Great team, complex book — come prepared to hit the ground running - Customer Success Manager PandaDoc Employee Review

great company, growing very quickly

limited paid time off to enjoy traditional life

decently nice coworkers. Internet paid for?

Where to begin? Pandadoc is directionless. The company creates revenue because the product is fairly simple and low-cost. And yet, there’s no product roadmap in sight to expand revenue into new markets or geos. Most directors and above are acting within the “peter principle” and shift blame and accountability to lowly ICs. I’ve never seen anything like it in my career. Said “leadership” can’t create a sticky strategy if their jobs depended on it—oh wait! That’s why they scapegoat ICs! Easier to blame an IC2 than take responsibility for their poor choices or no choices for that matter. There’s no top-down planning anywhere at this company. And because there’s no planning, everyone at the bottom has to compensate for the lack of direction and prioritization. That has led to burnout, attrition and the lowest morale I’ve seen at a tech company since 2020. The company has zero career laddering, departments go years without promoting a single team member, but the CEOs inner circle get promotions every year. I’ve never seen a strategy from marketing or sales. Ask an AE how many times Pd has tried to pivot markets or segments!