A Charade - Test Operator Pactera Employee Review

Very poor management on the Technician level. There are a select few who work hard and are generally likeable, but the rest sit on their computer all day and give assistance only begrudgingly. There is a high level of incompetence in the Technician level. Several times I have been able to answer more technical questions as an Operator than the Technician was able. Essentially, a hierarchy based not on merit was established shortly after 2015 when the team was put together. Many of these people have horrible attitudes, are incompetent for the job (not even saying they are dumb, just simply not fit for the job), and resistant to doing any actual work. The management receives zero input from employees based on staffing, there is zero penalty for careless or lazy conduct (a few Technicians arrive late to work every single day with no consequences), and there is zero employee review. The company image is being tarnished by a few of these individuals to the point that our client has specifically named some of them. This dynamic leads to those who have true talent being stuck at operator or low level technician level, where they are hindered from any real positive effect on the company, and the incompetent people filling the upper roles.