Flexible work-from-home options but poor pay raises - Claims Analyst PacificSource Employee Review

1.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Allowed most people to work from home as much as they wanted.

Cons

No cost of living increases in pay, ever. When asked about this, they would always announce that they looked into if it was necessary and always deemed it was not. But the annual merit raises they offered didn’t even cover the cost of living increases over the last several years, which included the incredible increase in employee benefit cost. Management was all over the place, and once John Espinola took over as CEO, that’s when the company really went downhill and is why they had to lay off over 300 people all at once, and and why they’re doing it again over the course of the next year.

Explore other reviews about PacificSource

5.0
Jun 9, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

PacificSource genuinely cares for their employees and offers full time remote working opportunities, which Boomers have taken away everywhere else.

Cons

I think about quitting at least once a week because the employees here are soul-sucking. Entitled and out of touch. Might be the healthcare industry, but employees here doesn’t seem to understand the concept of smart business and our viability in the market if we don’t shape up.

3
1.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers who support each other, care about the business, and work from home.

Cons

The path of destruction and mismanagement that’s at the executive level is astonishing. None of them appeared to know anything about how the work is being done and no one seems to have a clue about what updates and changes are happening, let alone how to proceed with changes since they have no clue about the steps within the work, which leads to a ton of confusion across teams. Asking questions and seeking conversation within this “open door” company is risky and labels you as “resistant”. It’s common and is keeping the people who are doing the work from participating in conversation because of fear of being retaliated against or of being viewed negatively.

8
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