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When 1+1 = 0 - Anonymous employee PSCU Employee Review

1.0
Aug 31, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Used to be the PSCU culture - but that is replaced with culture of negativity and autocracy Work/Life Balance...but I suspect with the ensuing chaos from the merger, this balance is going to be thing of the past

Cons

It's been a downward spiral ever since the merger. The PSCU culture is overlaid with what seems like autocratic management (from "the other company"). No transparency, no freedom to express opinion, asked to "toe the line" on all decisions made by "the other company's" leadership, lip-service to collaboration, no participation (for legacy PSCU) at lower and mid-levels of management in decision making. "The other company's" leadership is seen promoting their own ilk regardless of completeness of vision, skillset and leadership capabilities. Their leadership is a average at best and sad at worst. Their plans seem devoid of realism and sound more like advertising brochure of tools they currently use. The most irrational thing is, this "other company's" leadership has been given keys to the kingdom and their grandiose claims are being thought of as being achievable while those who have toiled (with whatever budget was made available) to deliver a "complete" solution are being moved out (either voluntarily or involuntarily). The most worrying aspect, instead of adopting what made legacy PSCU successful and filling in the gaps with solutions from "the other company", it has gone the other direction, and we have adopted major technology and even process direction from "the other company". Another mind-boggling thing - even the HR leadership is from "the other company" and there seems to be a no respite on the autocracy that has set in. Just for reference legacy PSCU was gaining business at the expense of this "other company" in the marketplace due to legacy PSCU's better solutions and overall experience.

Explore other reviews about PSCU

5.0
Nov 3, 2024
Recommend
CEO approval
Business outlook

Pros

Nice company to work for

Cons

None so far that I saw

4.0
Feb 28, 2024
Recommend
CEO approval
Business outlook

Pros

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Cons

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

6
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