Pros
It’s remote. Nothing else comes to mind.
Cons
. None. Repetitive boring work. If you like mandatory OT for imaginary high call volumes that never seem to materialize then this job is for you. It’s all about control. You are treated like high schoolers. Then there are the multiple duplicate emails and team messages so everyone who sends them can prove that their job has meaning. Too many chiefs and not enough Indians. They are constantly hiring in this dept because most quit after training. Ridiculous scripts that have to be followed exactly or QA will ding you. There have to be at least 50 scripts for each possible situation you may come across because they don’t trust you to think for yourself. The only good thing are the supervisors and leads who really do want you to succeed and your coworkers. Everyone else just sucks- including the company. Only work here if you are jobless or desperate. Oh and I quit. Wasn’t fired so I have no reason to lie. And no agenda.