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It's a Paycheck * - Fraud Management PSCU Employee Review

2.0
Oct 27, 2021
Recommend
CEO approval
Business outlook

Pros

Pro's would include : - Unlimited overtime allowance (during my years there, this was ongoing) - Flexible scheduling (40 hours per week in a designated time range, no set 8-4 expectation) - Remote work due to the pandemic - Basic analytical work, with little prior knowledge needed in the financial industry

Cons

Cons would include : - Management lacks the ability to recognize the employees that are assets to them and the team. Management takes any employee's good working skills and ability to go above other team members as a threat to their position. In return management befriends most positive metric staff and uses them as a ploy to self educate and convey their recommendations for change as their own. (First hand experience) - Very old school, last generation mindset among seasoned employees and management. Management shrugs off feedback from their employees, specifically anything that promotes innovation to increase team productivity. Very much reflects the "inability to accept change" stereotype. (I believe this is due to management not having the proper leadership skills to drive a successful team.) - With the mention of seasoned employees, (old people) it is clear modern day values and professionalism is thrown away. Example being, analyst staff that have been with the company for many, many, many.., years know they can get away with things such as hurtful language, pushing personal beliefs on new staff (ex - religion, politics, sexual orientation beliefs, etc) and being pushed to divulged information about your personal life. - Staff and management both operate in a "high school" like environment. Example being, bad talking about others to their group, being outright disrespectful to people they haven't ever met and management blindly enforcing it by playing the favoritism model. An example of this was only giving certain staff opportunities for growth as long as they were loyal and friends with their manager. (All managers were supposed to be notified if you wanted to seek another internal opportunity within the company. It was known that management would bad mouth the staff that we're applying to leave the team if they weren't on a friend basis with their management. - HR is extremely bias. Any personal issue's you have due to other staff member negligence (example being, bad mouthing of you, homophobic slurs, slander, etc), never resulted (for me) as an acceptable resolution. My experience ended with an acknowledgment by leadership, that the slurs against me we're unacceptable. However, my requests to change teams, desks or even a mention for an apology was denied. Leadership and HR both advised me to "try to interact with them as little as possible, they are retiring soon". This enriches the seasoned staff members mindset that they can get away with anything. * Overall if you need a job and want to get into the financial industry, this isn't a bad place to get that knowledge from. My advise would be lay low, get your numbers positive and go home.

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Recommend
CEO approval
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Pros

Nice company to work for

Cons

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4.0
Feb 28, 2024
Recommend
CEO approval
Business outlook

Pros

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Cons

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

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