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Not what I thought - Fraud Agent PSCU Employee Review

1.0
Jan 25, 2019
Recommend
CEO approval
Business outlook

Pros

Covered parking Unlimited overtime Free food, sometimes

Cons

Management is condescending and backwards. You'll see coworkers being reprimanded for things that are unfair and confusing but if you question a manager don't hope on staying, even though in training they'll encourage you to question them . For your first year they'll give you the least amount of PTO and sick days. For every minute you're late your pay is docked. They'll say over and over about how they're a caring 'people' company but only take actions that'll increase their revenue dispute how much it affects their employees. All the managers are relatively new and most do a poor job. It's easy to advance because not a lot of people stay. They can be passive aggressive, often changing the mood in the training and sometimes out on the floor. The pay is so high because you're going to be yelled at constantly while dealing with unrealistic job expectations and poor management.

Explore other reviews about PSCU

5.0
Nov 3, 2024
Recommend
CEO approval
Business outlook

Pros

Nice company to work for

Cons

None so far that I saw

4.0
Feb 28, 2024
Recommend
CEO approval
Business outlook

Pros

The company's culture is inclusive, they are very good at soliciting feedback from employees, they utilize Clifton StrengthsFinder, they are trusting and empower employees to be at their best. They offer Tuition Reimbursement and have Mental Health programs and several other wellness programs that employees are encouraged to participate in. PSCU is consistently working on employee engagement programs and DEI initiatives. The organization is truly caring of their staff. Employees are recognized often for their good work.

Cons

There is a tendency toward a falsely positive façade in my division. There are many system related challenges in the Contact Center, which makes it challenging to train new employees. There are times when poor behavior is overlooked and seems not to be addressed appropriately, or it is inconsistent. Often there are team members that are not recognized for their efforts and others that are not held accountable. There are times when team members let others take the work they don't want to do, because it is not work that is highly recognized.

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