Pros
Overall experience this job does offer the call center envionment, show up do your job and keep a friendly attitude and you'll get a paycheck. Does offer benefits and PTO after 30 days with comparable wages for the type of work. As for as call center jobs goes this job actually is not that bad. On the most part as long as you do your job with accuracy and meet the service level volume of calls. Then you'll do just fine.
Cons
Picture being in a cublicle all day long and taking upwards of 100 + calls a day (back to back). The worst part is as a call center your options are more limited so there will be times where you feel like your just a live messenger machine. Due to the job is not sales, your value as an employee depends on your overall stats, but the only incentive to be the best is to keep your hours or your job for that matter. As for my location, the facilities are nice and covered parking is a plus. So the bright side is it's a safe job just what ever you do, make sure you never show up late or call out sick! They will hound you like dogs big time.