RUN DONT WALK - Consumer Support Agent PPL Employee Review

1.0
Jul 17, 2025
Recommend
CEO approval
Business outlook

Pros

Working from home is the only up about it

Cons

They want you to be on the phones all day just taking on angry customers back to back to back.

Explore other reviews about PPL

5.0
Jun 1, 2026
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

strong team work, very supportive

Cons

remote work related issues, mostly IT

3.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Opportunities for horizontal and vertical movement Pay is fair

Cons

Management is lacking On call for one week every month Very much a boys club Slow to change

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