Pros
I started as an MIT and transitioned to an Operations Management role. The training program was helpful in preparing me for the job and I was treated really well there.
Career opportunities within the company if you are lucky enough to land a good position.
Benefits are decent.
That's where the pros end.
Cons
Turnover rate and chronic understaffing leading to increased stress and burnout. If an employee calls out or losses their job, don't expect to get any help from management because they will put their work on you instead of hiring a replacement.
Never holding bad employees accountable for their actions. You can expect to get away with doing just about anything so long as you don't break any laws, and it'll take you years to get fired. We had associates who constantly called out at the last minute, skipped physical inventory, stole from the cash registrar, made threats of violence, and they all took many months or years to lose their job.
Ageism. If you are young or a recent college graduate, expect to be treated with condescension and disrespect from the management team that has the average age of 50 years.
Industry. Much of the customers lack common decency and respect and display tremendous amounts of ignorance. I can't even mention some of the vile comments I heard on a daily basis there.
Pay. 50k base starting out, low for the amount of work you have to do and the hours you are expected to work. Bonus program is a joke, don't expect to get much or any of it.
Toxic work environment. I was unfortunate enough to end up at a branch that had this.
Micromanagement. Expect that from your direct supervisor at the branch level all the way up to the regional manager.
Retrograde technology. Self-explanatory, outdated technology that is slow and experiences constant system crashes.
