Pros
Decent pay, met some cool people.
Cons
Mandatory overttime in the summer (if you can't handle the call volume then the call center isn't staffed properly. ) No job security, the company fired over 200 people immediately after the busy season was over in 2016. They cited performance and not enough sales, but the day before I got fired I had 1 sale away from being on the top 5 of the day. Before that I was getting around 10 a day which should of been fine. After doing the math, I made the company around $1m during my time on the phones over 1 year. They would monitor adherence like crazy. I would generally have a GRAND total of 6 min a day of bathroom time during an 8 hour shift and the next day have a paper with those times highlighted and told to improve.