Toxic work environment - Mortgage Loan Processor PENNYMAC Employee Review

1.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

Large footprint in the mortgage industry

Cons

Toxic management Poor processing format Employees are a disposable commodity

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PENNYMAC Response
10mo
We appreciate your honest feedback regarding your experience as a loan officer at Pennymac. We are disappointed to hear that we did not meet your expectations and that you had such a negative experience while working with us. Overall, we appreciate your feedback and are eager to learn from it to improve our company. We wish you all the best in your future endeavors and hope that you find a workplace that meets your expectations.

Explore other reviews about PENNYMAC

5.0
Feb 6, 2026
Recommend
CEO approval
Business outlook

Pros

Great people work here, good energy

Cons

Very intense and high pressure

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PENNYMAC Response
4mo
We would like to extend my sincere thanks for taking the time to share your thoughts and feedback about your experience with our company. We value all of our employees' feedback, and we appreciate your insights on the pros and cons of the company. Our direct managers are a critical asset to our company, and we're glad to hear that you find them to be caring and supportive. We also understand that supportive coworkers and casual attire create a relaxed and pleasant working environment for our employees. We'll take your feedback into careful consideration, and we'll make needed changes to ensure we're providing a realistic work environment for our loan officers. We understand that some processes here can be frustrating to you, but rest assured that we're working hard to improve in that area. At our company, we encourage our employees to be top producers by performing to the best of their abilities. Therefore, we'll examine the possibility of reducing micromanagement to boost productivity for all. Lastly, thank you for your willingness to learn and grow. We believe that a strong team is a team that is constantly developing, and we hope you find value in the resources we offer to help you succeed in your role.
1.0
Jun 2, 2026
Recommend
CEO approval
Business outlook

Pros

Good team and good cafeteria

Cons

-micromanagement heaven -you want a promotion? Too bad a DEI hire from outside the company is going to take it instead -they love pulling the rug from under you with a new comp plan “to match industry standards”. -they treat their processors like they’re kids in a sweat shop so the processors have no incentive to care about your file (they give them peanuts as a quarterly bonus) -they have RCT spies to watch everything you do and snitch to your manager/ set your lunches / decide if your time is approved -they act like it’s the best place to work but it’s absolutely not

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