At least Coutrywide paid you well and shared the profits - Anonymous employee PENNYMAC Employee Review

2.0
Sep 21, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Location, it is just mortgage not a bank (but that comes with a cost as well)

Cons

Very little investment in the advancement of current associates or in technology. The money they did spend was used with a very closed mind saying well only 300 customers are complaining out of all the customers. Tracking is not absolute and when all 300 + customers have the exact complaint shouldn't they be listen to? You will work almost every holiday if you in any way fall under the Customer Service Dept. Insurance for employee and child is $500 a month

Explore other reviews about PENNYMAC

5.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Room to grow and take responsibilities

Cons

Direction from management and work culture.

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PENNYMAC Response
1mo
Thank you for taking the time to provide your honest feedback about your experience with our company. We are delighted to hear that you enjoyed working with us in your capacity and appreciated the friendly work surroundings. Indeed, we believe that a positive work/life culture is a crucial aspect of any successful business, and we are glad that you recognized our efforts in this regard. We are always willing to learn from our employees' experiences and suggestions. Therefore, we will continue to monitor the working environment, listen carefully to feedback, and make any improvements necessary. Thank you for being a part of our team, and we look forward to continuing our positive working relationship with you.
2.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

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