Management is supportive and knowledgeable. Workload is reasonable
Cons
Not enough PTO. A lot of decisions about schedule and vacation is dependent on your tenure at the company, which can be difficult because most people working there have more than 10years under their belt
The workload is manageable and relatively easy to get through it with minimal stress. Success is built into the system so if you don't do well, I'd say you worked hard at failing. If you're organized and customer focused, you will do good. Mangers are easy to work with.
Cons
Time off selections can be based on seniority if there are multiple requests for a day even if you ask first. So if you're new and you ask for a day someone with more time with the company also requested, you're likely not going to get it depending on the circumstances. There can be exceptions made by the managers at their discretion. They also reduced the amount of days off you can have since I started a few years ago.