Churn and burn. - Customer Service Representative (CSR) PCG (IL) Employee Review

I worked for PCG for 2.5yrs and learned how to work in an office setting. The work was moderate. Working with the agents was never a dull moment. If you want to learn the basics of IT PCG is the place to start from.

Last minute projects added at the last minute

Work from home required by the pandemic

No training No planning No scheduling No asset management/tracking No leadership No direction PCG expected techs to do work off of their phone networks, and then took equipment from another client's office when the phone network was insufficient for the tasks. Technicians were encouraged to do work for one client using another client's infrastructure after being explicitly told not to. Other technicians had no idea what they were doing. This place is a mess - I encourage every one to stay away.