Sep 4, 2020
PASSAPP Response
3yDear Former Employee,
I appreciate you taking the time to share your detailed feedback about your experience at PASS APP. As the CEO, I take all feedback, especially of this nature, very seriously. It's clear from your review that you experienced significant frustrations during your time with us, and for that, I am truly sorry.
Our team members are the core of our operation, and it's deeply concerning to hear that you felt undervalued and overworked. We believe in maintaining a healthy work-life balance and creating a positive work environment, and it's evident we fell short of these goals in your case.
On the subject of job security and salaries, I understand and acknowledge your concerns. We are navigating challenging times, and we are putting great effort into maintaining our financial stability to ensure our employees feel secure and valued. It's an ongoing process, and I assure you that our team's well-being is our top priority.
The issues you've raised about our internal culture and practices are troubling. It is not our intention to create a toxic environment or misrepresent our company's values. We are committed to promoting a culture of honesty, respect, and professionalism. We appreciate your highlighting these concerns, and we will address them earnestly.
As for your perception of the founder and CEO's behavior, I regret if my actions have led to this. I acknowledge that there's always room for growth and improvement, and I assure you that I will take this feedback into consideration.
Finally, your suggestions for management are noted. We're committed to rectifying the issues you've mentioned and making necessary changes to improve our workplace.
Once again, thank you for your feedback. I regret that your experience at PASS APP was not a positive one, and I take full responsibility for any shortcomings. We will use this feedback to improve and create a better environment for our current and future employees.
Best regards,
Hany
CEO, PASS APP