This One's a No-Go for Me - Customer Service Overnight Prints Employee Review

Thank you for posting. We do take exception to your characterization of our company and management. Our entire HR department is scrupulous about keeping track of time and ensuring that employees are not cheated out of wages for time worked. We do in fact take notice of tenure and promote our best customer service representatives to supervisory and management positions - we are proud of our track record of promoting from within. Regarding customer escalations: We take this so seriously, that even our COO is tasked with handling serious customer complaints. The CEO does not tolerate poor treatment of our customers and expects all customer service reps to be consummate professionals when dealing with the people who purchase our products. No one in this company is exempt from taking phone calls - even the Corporate Controller will fill in when needed. Regarding the CEO's travels: As anyone who is hired here knows, we are a company with a global reach. That requires that the CEO give face time to *all* subsidiaries, not just the ones in Las Vegas. For that reason, we try to hire people who can function well without upper management hovering over their department. He empowers our customer service director with the authority to manage her staff. That is corporate life, and the way it should be. Again, thank you for posting, and we regret that OvernightPrints was not a good match for you.