Unethical company, reported to FTC - AI Writer Outlier AI Employee Review

1.0
Jun 22, 2024
Recommend
CEO approval
Business outlook

Pros

There is no reason to "work" here. They seek highly educated people under false pretenses for unpaid and nonexistent work, then they lie and gaslight you.

Cons

Strongly advise you do not get suckered into this exploitation like so many of us. Just run now. Unpaid work. Unceremoniously reducing your rate out of nowhere with no explanation. They tell you to file a help ticket if you want an explanation for that. Seriously. And you will not get an explanation for anything. Help desk is good for nothing. You will be lucky if they pay you for the hours you worked. So many fellow writers also did not get paid for hours and hours of work. They tell you there's a lot of work, and then there isn't. It was a LIE to begin with. So they switch you to a different project -- you have to take more poorly designed, unpaid training "courses" for that. You may or may not pass the test tasks. No management whatsoever. No HR whatsoever. Some very inexperienced "Team Leaders" on Slack will gaslight you and 3000 other writers over and over again when you all have the same concerns. Slack is full of nothing but people asking: why didn't I get paid? why did I get cut out of this project? why did you suddenly reduce my rate? why am I EQ? (you'll quickly learn that EQ is the standard state -- empty queue -- no work for you to do after ALLL that unpaid training), and every other question/concern under the sun regarding payment, technical glitches GALOR, terrible enablement, nonsensical reviews of your work, and on and on. You will waste so many hours, hours and hours, of your precious time you could be looking for work elsewhere. The way they trap writers is by false promises of never-ending work and higher pay, so everyone invests a lot of time in the unpaid training (we're talking hours of reading “FAQS” and charts, google docs linked to more google docs, recordings of confusing webinars, modules with contradictory instructions, did I mention google docs linked to more google docs?) in the hopes of being able to work steadily when all the training is over. But the training is never over because they keep moving you to different projects because "the client wants to ramp down this project." This is the standard explanation they give on the mess of Slack channels, which you're supposed to eagerly keep up with every single day, even though you're not actually working (again, more unpaid work they expect you to do). Then you’ll be EQ for weeks or months and maybe forced into another training course to get your hopes up. I would guess that these “clients” which include Open AI cancel their projects because the data being delivered is subpar, because the training is horrendous and Outlier doesn't care, they just want to scale fast at the expense of quality work and without regard to fair labor practices. Hey, Open AI and other companies that use their services -- WAKE UP and stop contributing to the exploitation of humans who are bettering your LLMs. You're just as guilty as they are if you continue to give work to this disgusting scam of a company.

Explore other reviews about Outlier AI

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

part-time work, flexible, and you have a lot of autonomy

Cons

difficult to get assigned to projects

3.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

The short time that I had consistent work was very good. Never had a problem with pay. Paid fairly for work. Plus, I really enjoyed learning all the different tasks. With the "Cons" issues made clear upfront, I would recommend this platform to a friend.

Cons

Applied as a specialist. Only offered generalist work. And haven't had any new projects for a while. The projects I was invited to earlier this year were poorly designed and involved long onboarding processes. They were all iterations of the same poorly-designed project. Since then, nothing. It's frustrating to see job listings from them in my field of expertise and not be able to apply to them. And yes, I've kept my resume and LI updated. It doesn't seem to matter. Also, comparing the community chat platform, monitoring, and ease of use to other (similar) platforms I work with, Outlier's is the worst one. I've found that there are far more people who use Reddit to get their project questions answered and to try to find out what is happening than use and actually get answers from Outlier's own discussion platform.

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