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      Outcomes

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      Outcomes reviews

      Honestly, look elsewhere - Customer Service Representative Outcomes Employee Review

      1.0
      Nov 19, 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I can't really think of any. Some of the people are friendly but most couldn't assist a paper bag

      Cons

      Most everything, everything is changing at rapid pace and none of it is good. They're hire anyone without technical knowledge so clients don't get great help. They have an intake queue that just takes a call and escalates the issue. Clients leaving in droves.

      Explore other reviews about Outcomes

      5.0
      Apr 7, 2026
      Scheduler
      Recommend
      CEO approval
      Business outlook

      Pros

      Training was great. Management was very helpful

      Cons

      They had alot of seasonal work. It was difficult to get hired on for a full time position

      4.0
      Dec 28, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers are very much team players, always helpful. Company perks are great. Hybrid model very convenient.

      Cons

      Mergers have caused the company to be disorganized. Responsibilities and team/leadership structure are inconsistent causing gaps in services and stressful environment. Data process is ancient.

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