Pros
Good national advertising, name recognition, regular customers, only open at night so it's good for college students or those using it as a second job, quality food for the most part
Cons
Short shifts so it's almost impossible to average enough hours to actually get the above average (for the restaurant industry) benefits and paid vacation as a FOH employee. Management is increasingly concerned with only the bottom line and not the employee. "No Rules" approach forces you to bend over backwards for the customer, no matter how ridiculous and unreasonable their demands. Recent EEOC court case had led to a lack of opportunity for any kind of advancement unless you are a minority. Constant changes in policy do nothing but make our job more difficult and unpleasant.