Oura is awesome!!!!! - Tech Support Specialist Oura Employee Review

5.0
Dec 24, 2020
Recommend
CEO approval
Business outlook

Pros

The Oura team is great! Starting at a new company during a pandemic was a scary idea. But the Oura team made it easy! Everyone is nice, inviting, and easy-going. My role is clearly defined on the CX team. There are SOPs in place to know how to assist customers to a resolution. Within only a few months, I have expanded my responsibilities from answering customer inquiries to writing copy of our macros and internal knowledge base.

Cons

Working during the pandemic is difficult. It's been challenging to get to know all of my co-workers. Communication is challenging for any CX team. Individuals work their own tickets which makes collaboration difficult at times.

Explore other reviews about Oura

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

great culture and mission. product is going places

Cons

working at an ambitious company means feeling spread thin at times

2.0
May 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, growing company with lots of opportunities.

Cons

Management struggles to align on priorities, which creates a constantly shifting environment with unclear direction and success metrics. Teams are often given contradictory guidance or asked to pivot without context, making it difficult to execute effectively or plan with confidence. There is also a concerning pattern in how feedback is handled. Feedback often appears to be based on assumptions rather than concrete examples or evidence. When employees raise reasonable concerns or ask for clarity, it is sometimes reframed as negativity or labeled as contributing to a “toxic environment.” This shifts focus away from the underlying issues such as lack of alignment and communication and places it on individuals instead. Over time, this dynamic discourages open dialogue and reduces trust. Teams become more focused on managing perception than delivering outcomes, which ultimately impacts morale, efficiency, and overall performance.

5
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