What a constant migraine - Customer Service Representative Our Florida Employee Review

1.0
Aug 18, 2022
Recommend
CEO approval
Business outlook

Pros

The best part of this job was trying to help people pay their rent in time of need.

Cons

The program was unorganized and frustrating. Taking call after call about all the same issues and not being able to help was the worst.

Explore other reviews about Our Florida

5.0
Apr 21, 2023
Recommend
CEO approval
Business outlook

Pros

Great company to work for. They work with their employees.

Cons

Management wasn't as transparent as I would have liked.

3.0
Nov 9, 2022
Recommend
CEO approval
Business outlook

Pros

great pay, work from home, (Personally) great experience with supportive staff - but this was rare, I am told. The energy and effort you put in, you take out of the program. Mgmt is not as bad as one is told. Do the job well and there is a lot of trust given and a lot you get out of this. Including opportunity.

Cons

chaotic roll-out. massive, random lay-offs, fear, confusion for 6 months, governor of state clearly would not allow program to give funds out till last moment. This was frightening experience in how leadership's lack of understanding what contract workers needed/experienced led to a lot of bad things over time, as well as resentments. HR was not allowed in meetings, which were also not allowed to be recorded.

See reviews by: Helpful|Rating|Date|All