Training might be the most lacking, inconsistent, non-existent in my 30 years of professional experience. This includes competitors as well as different industries.
Departments do NOT work together. I’ve never seen anything like it.
Serious lack of clearly defined policies and procedures, at both department-execution level of HR policies, down to department procedures directly impacting the advisor experience.
Overtime is in constant demand and wearing good workers thin, particularly when the word “mandatory” is used.
Chronically understaffed/overworked, though to be fair, that’s industry-wide to some extent, in Operations.