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      OrderAhead reviews

      Disappointed Driver - Driver OrderAhead Employee Review

      1.0
      Jun 23, 2015
      Driver
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule. I wish I had more pros but since my first week, there has been no light at the end of the tunnel.

      Cons

      Poor management, no room for growth (I applied for a small promotion and I was denied, why?) That's what I get for working with them for over a year and half. This company will go down or be bought out after some time, I try to tell people about the company and the first response I get is "WHO?!?" Why even bother promoting them for free? I don't get a thank you or any appreciation as I mentioned about the denial of the promotion. Think twice before joining OrderAhead unless you are desperate like me. I need the little money they pay me for working my behind off because I'm going to school to finish up. Other notes: Poor customer service, late orders sent via the app. I also know for a fact that OA is keeping most of our tips. There is no way of tracking it except for what they tell us after the end of the week. Some of my repeat customers have told me how much they left me after asking if I got their big tip. I'm not going to accuse our bosses because I'm sure it all be denied. Last note: Stay positive, work hard because they promise you $15-20 an hour, it's all BALONEY! The only way you will ever see that is by working 7 days a week, 12 hours a day and getting lucky with tips in which you may or may not see. :)

      avatar
      OrderAhead Response
      10y
      Hi there! My name is Heidi, and I work on Customer Support/Driver Operations here at OrderAhead. I'm so sorry any confusion or trouble you felt while working with us at OrderAhead. Thank you so much for leaving your feedback. We pride ourselves on making sure our Delivery Partners feel welcome and are heard. Delivery partners power our business, so we take all complaints very seriously. Because of that, I wanted to address all of your complaints individually! To address your concerns, --I'm concerned you might be confusing us with a different delivery service! We have only been contracting delivery partners to work with us for about 11 months, and our oldest driver is not even a year old. Many of our drivers do work across multiple on-demand services, so I believe you've confused our policies and problems with someone else. --Outside of the delivery team, all other positions are in our corporate office. Candidates applying from our delivery partner team to these positions are thoroughly assessed based on that individuals performance with us as a driver and based on their qualifications for the job they're applying for. --We love rewarding performance! We run promotions from time to time for our Delivery Partners, some of which have included bonuses for referring users who complete a purchase using our service. We track these tightly to make sure you get your bonus, but please note users must complete a purchase to be counted as eligible, not simply receive a referral card. --We pride ourselves on giving our delivery partners 100% of the tips they earn. The only instance this may appear untrue is if your total hourly wage, including 100% tips, is lower on an hourly basis than our minimum guarantee. In these cases, our delivery partners are automatically bumped up to our minimum hourly guarantee! --Our top drivers made $23/hr+ last week; it all depends on our delivery partner's familiarity with the job as well as his or her professional and friendly attitude towards the customer! We are always looking to improve perks and bonuses for our delivery partners, and we will communicate them with our drivers as they roll out. Please know that every OrderAhead delivery partner is an invaluable member of our team, as well as the face of OrderAhead! If you have any further concerns, please feel free to reach out to us directly via our support email that you have so that we can address them. Thank you!

      Explore other reviews about OrderAhead

      5.0
      Apr 23, 2021
      Driver
      Recommend
      CEO approval
      Business outlook

      Pros

      Usually got good tips- the dispatch team was good too.

      Cons

      Sometimes I had to drive at night.

      4.0
      Jan 14, 2016
      Operations/sales
      Recommend
      CEO approval
      Business outlook

      Pros

      This is a great organization for your first or second opportunity out of college. You'll find that OrderAhead provides you with opportunities that you wouldn't necessarily get at a much larger company. If you work hard and commit the time, you'll find yourself able to work further into what you're specifically interested in, and within a (relatively) short amount of time. You are guaranteed an opportunity to work directly with your team manager on a regular basis, which is a very positive aspect of initial work experience. OrderAhead is a place where you "earn" what you put in. The ups and downs of the company are a fantastic learning experience that will benefit you in your 3rd or 4th career, and that's important to keep that in mind as you build your resume. The best teammates at OrderAhead are those who are able to focus on their own long-term career goals, and not get too absorbed in team movements, adjustments, etc.

      Cons

      In exchange for the pros, you'll have to accept the longer hours and lower pay relative to larger startups in the area, especially in your first year. Also, smaller companies are by nature often less organized. Expect to work under a fluctuating environment where areas, like team goals/priorities, change on a semi-frequent (quarterly) basis. You'll go through stretches where you won't be particularly enamored by the work you're doing.

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