Tim Larson is a terrible person - Location Manager Opus Coffee Employee Review

The business model is based on severely underpaying employees. Which leads to treating employees poorly so they think they’re doing a bad job and the owners can justify underpayment. What happens is you go and interview to work at a coffee shop. (Assuming you are white bc POC do not get interviewed much less hired). Congrats you’re an Opus “barista”. You are taught how to take orders and put on a waiting list for bar training. Where you will stay until someone inevitably quits or is fired for whatever tiny occurence they can think of. You get one training day where a hungover 20 year old will teach you how they make every drink in under 2hours on a Sunday morning. Then you will be treated as if you know everything and will be scheduled in whatever way makes the scheduling manager’s life easiest. Any way, of course except whatever you have requested. Have class? Too bad. When you inevitably make a mistake at doing this job that you were not taught how to do you will be belittled in a groupchat of all 70 of your coworkers. Anonymously, of course. They want to leave you wondering if they’re talking about you or not, it keeps things interesting. They could never actually tell you how to do your job, that would lead to improvement, that’s too expensive for them. On the off chance that you do get pretty good at your job before graduating and leaving the following will happen. Anyone who is more brainwashed into blindly loving everything the owners do will receive promotions before you. The bi yearly raises are usually 1% below inflation but the expectation is that you take your 30¢ raise be grateful. If you do make the mistake of accepting a raise you will be given twice the work for an extra $1 or 2 per hour. Congratulations. It’s at this point where you become too expensive for the business. This means the owner will personally be coming by to bully you and make you feel like you’re doing a bad job whenever he’s in the area. You’re probably doing a great job, don’t take it personally. At some point after a few more “raises” you will become unaffordable for the business. At this point the owner will have management hunt down random things that you have always done and tell you that it is very very wrong. I’ve seen them pick cleanliness, personality, milk steaming and even gone through employees’ social media. Whatever it is one day you’ll either have suffered enough poor treatment and quit or be fired. It doesn’t matter what you do at this company. There is no liveable wage for you here. You’ll leave with only the friends you made along the way and since you’ll no longer be trauma-bonded those relationships will fade quickly.