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      Optimum

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      Optimum reviews

      Optimum New Kingston 💃 - Customer Service Representative (CSR) Optimum Employee Review

      4.0
      Dec 9, 2024
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, great people, super friendly, very homely, most supervisory people are friendly and understanding. Great pay especially since they had a raise recently. Close to ever fast food place you could think of.

      Cons

      Some supervisor's aren't very friendly or understanding of a medical situation. Place is ALWAYS cold. Security are STRICT!, dress codes are taken way to seriously.

      Explore other reviews about Optimum

      5.0
      May 14, 2026
      Instructional designer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible, fast-past, challenging but fun projects

      Cons

      frequent organizational and structural changes, including layoffs

      2.0
      Jun 4, 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Peers were kind, supportive, and friendly. Ok compensation.

      Cons

      Leadership was constantly changing and bringing in new employees to fix issues that wouldn't be fixed by them; the company's strategy wasn't on point. Slow promotions and career development/advancement.

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