5.0
Jan 17, 2023
Former employee
Recommend
CEO approval
Business outlook
Pros
Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered. • Verified and updated member information utilizing database. • Assisted manager with special projects, Spanish members follow up. • Assistant department with Spanish Speaking Customers . • Initiated customer contact to ensured satisfaction with service provided. • • Maintained a Quality score of 95% out of 100%. • Provided first call resolution: provider inquiries, members (authorization, Late Fees Bills) • Answered calls from customer requesting information Tech issues with Modems providing them with information about discounts and payments
Cons
More Hours for work more OT