Serious micro-management issues. All decisions must come from the three people in the executive team as they do not trust their directors/other managers to handle their own budgets, objectives, or staffing. Richard Sanford is a terror to his employees. He is the human embodiment of Scrooge McDuck. He walks through the front door of the office at 9:30 or 10:00 to say good morning and then silently sneaks out the back door shortly after noon to go play golf or grab a beer. At the same time, he complains to the entire office that his employees want to work from home and that they want higher pay or better benefits. It's clear that Mr. Sanford thinks giving the bare minimum to his employees is a chore. He doesn't attend all staff meetings and will not use your name unless he needs something from you. He complains that we spend money on things like advertisements and tech, but still expects us to grow as a company. Unfortunately, Mr. Sanford's salary is public knowledge, as it's posted in OW's 990 form. (All non-profits must have a publicly available 990 form.) If you are planning on working here, or currently do, I highly recommend looking the 990 information up. Notice the year over year increases he has given himself. Company has an "anything for the sale" mentality. Forget standards in pricing, delivery, customer touch points, and even products! If you offer OW money, they'll do anything you ask. This presents several internal challenges, resulting in more work. I want to reiterate again that decisions like these are made by the executive team. They don't have to deal with the consequences of these decisions. They just look at their bottom line. The work from home schedule is awful, inconsistent, and unfair. All employees are expected to go into the office three days a week, but some managers/executives get away with coming in fewer days. Training is not encouraged for employees. Every once in a while some executive or manager will come around and ask you "what would you like to learn" or "what are you interested in pursuing" but no action is taken. If that training you want to take comes a cost, forget it. It won't happen. It very much feels like management is putting up a front so that they can check off the personal development of employees checkbox without actually doing anything. Really high turnover for such a small company. Go figure I guess. The hiring process to replace people feels like a revolving door. I saw a lot of great people leave because they found much better opportunities. Operation Warm hardly ever put up a fight to keep them. Sub-par benefits and pay. Insurance is average. PTO is average. 401k is lacking. Pay is lacking.