The department lacks direction and culture, as growth is only available to VP favorites - Customer Experience Specialist Openly Insurance Employee Review

Despite some benefits, the company faces deep-seated issues regarding transparency and growth. Promotions are largely based on personal relationships with senior leadership rather than performance metrics. Following a series of poorly communicated layoffs, the culture has become stagnant. Specifically, departmental leadership has prioritized personal agendas over team success, resulting in a lack of upward mobility and a decline in operational standards.