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      OpenMarket

      Acquired by Infobip

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      OpenMarket reviews

      Rudderless and Struggling Company - Anonymous employee OpenMarket Employee Review

      1.0
      Jun 13, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Competitive salary 2. Smart middle management 3. Comfortable low stress office environment 4. Global presence 5. Great benefits.

      Cons

      1. Leadership doesn’t listen to middle management’s ideas. This is unfortunate especially if middle mgmt are smarter than the leaders. If you disagree with leaders you will be tagged as an employee causing friction. 2. Each month many people were quitting, getting fired or just existing being dissatisfied and complacent with their jobs. 3. Ineffective communication among global matrix organization. 4. Onboarding was the worst experience I’ve ever had. Most technical problems had to go through a parent company troubleshooting ticket which was extremely cumbersome. Methods and technical tools across regional offices are not in sync. 5. No clear product, service, value proposition, or direction of purpose

      avatar
      OpenMarket Response
      6y
      I agree that that there are some fantastic benefits to working at OpenMarket. We are responding to a changing market with an exciting new proposition and a clear strategy that our whole global team is working hard to deliver. The leadership team and I remain committed to ensuring that everyone has an open forum to discuss, debate and offer feedback every day. Jonathan Morgan, CEO, OpenMarket

      Explore other reviews about OpenMarket

      5.0
      Jun 3, 2021
      Senior product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Work-life balance is not just a cliche, it's truly great with OM. Jonathan (CEO) is kind, inspirational, level-headed and 'gets it.' Most colleagues and execs were wonderful to work with! Salary, benefits and time-off policies were generous. OpenMarket is a well-established, reputable player in the aggregation space with solid infrastructure, respectable clients, and an eye toward the future.

      Cons

      The work-life balance scale tips toward life a little too heavily in some regards, with a lack of urgency and accountability in the name of valuing people. Speed-to-market has been too slow to meet industry standards and client demands for new product offerings. Acquisition of products and platforms was definitely needed, and hopefully resolved with Infobip!

      2
      5.0
      Nov 27, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Above average employees, excellent PTO and work/live balance, remote work, good pay, very little politics, management cares about employees, the company has consistently performed well year after year.

      Cons

      The market is changing and significant change is needed to maintain growth. Management is well aware are focused on doing just that but success is not guaranteed.

      57
      avatar
      OpenMarket Response
      7y
      Thank you for your feedback! Glad to hear you are appreciating the PTO and lack of politics – I want you to know that the senior leadership team and I are working very hard to ensure our environment stays that way. Please reach out to me at jonathan.morgan@openmarket.com if you want to continue the conversation in person.
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