HEARTLESS - Anonymous employee Open Access BPO Employee Review

1.0
Mar 18, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Almost everyone was very friendly, and fun. Team leaders were very willing to assist agents whenever.

Cons

1. The company is willing to sacrifice the LIVES of their employees for the sake of money. There, I said it. Amidst the recent covid-19 crisis, while the management are starting to transition to work from home, their employees are still required to go to work at the office with over 100 people, despite the REGIONAL LOCKDOWN. If the transition is very complicated and is a very long process, what about the other companies who were able to do it? I'm sure they've undergone a very long and complicated process as well, but, THEY MADE IT HAPPEN. So, what is your excuse???? 2. Work politics. Almost every company has it, but doesn't mean a company should have it. 3. From when I started up until now, payrolls are STILL inconsistent and often credited late. 4. 1 locker for 4 people. It must be a locker from Narnia lol

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Open Access BPO Response
4y
We apologize if that's how you feel. We'll take your advice to heart as we continue to work on improving our operations and strategies for taking care of our employees. Thanks for your feedback.

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5.0
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Pros

Interact with Verity of different diversity people

Cons

There is no cons expect the work tunings

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Open Access BPO Response
10mo
Thanks for the feedback! We're glad that you had a wonderful experiences working with us. We really do take pride in maintaining our workplace open to diversed and inclusive. Please rest assured that we're consistent in improving our employee engagement and will come up with exciting events and activities that will enhance the career experience of our people.
4.0
Dec 11, 2023
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Pros

easy accounts and acceptable pay career growth

Cons

management is toxic sometimes depending on the account, always understaffed

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Open Access BPO Response
2y
Thank you for taking the time to share your feedback. Maintaining a healthy work environment is a priority for us, so we will continue to address concerns such as this.
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