A "Family" outlook but refuses conflict resolution among staff - Technical Support Agent Ontraport Employee Review

- Unique challenges with lots of opportunities for engaging Problem solving - Working with really cool people, I've made very close friends here - Personally had a lot of opportunity for growth thanks to my work ethic

- As a small company, sometimes you have to wear a lot of hats. This can be a blessing and a curse - Smaller team with lots of work to be done

Beautiful campus with stunning views of the Santa Barbara area Talented and supportive coworkers

Unstable leadership and lack of transparency Inconsistent enforcement of performance policies Declining workplace culture Reward system favors conformity over merit Rising employee health care costs with lackluster benefits When I first joined Ontraport, the company showed promise with a more supportive culture and clearer communication. Unfortunately, over time, leadership became increasingly unstable and less transparent about impactful business decisions. Policies around employee performance were not applied consistently, and there was a growing disconnect between the company’s stated values and its actions. A healthy workplace culture has become virtually non-existent, with only those who echo leadership's views being recognized or rewarded. Additionally, the burden of rising health care costs has been shifted to employees, despite the mediocre benefits. With an indefinite hiring freeze and unresolved internal issues, I would not recommend applying at this time.