Decent perks overshadowed by poor leadership and low pay - Anonymous employee Ontra Employee Review

2.0
May 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Limited... but: - we're fully remote - we get decent quarterly stipends you can choose what to spend on ie: food, office set ups, wellness, etc. + phone/ internet monthly - benefits are decent, stock is pretty much worthless but everyone does have a grant - people (outside of leadership) are very kind, which makes up for a significant lack of domain expertise across the functions

Cons

Everything else? - salaries are very low unless you're on the build side of the org - we refuse to promote folks unless there is a threat of them leaving, but have no problem expanding their workloads - turn over is VERY high - leadership leaves so much to be desired - friends bringing on friends here - Founder led, CEO (original co-founder) refuses to recognize he doesn't have the leadership experience or SaaS knowledge to lead effectively and is helping drive this place to the ground - Strategic plans are limited, and plans seems to shift on the regular - Incapable of releasing products on a timeline or meeting projected delivery schedules - Rather full workloads that always seem to grow - Few layoff rounds recently, backfills cut, budgets slashed, function off-site events cut to save budget - Having a really hard time as many other companies in this current phase with AI solutions improving so quickly

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Ontra Response
3w
We're disappointed to hear that this has been your experience. Building an environment where people feel heard, supported, and able to do their best work is something we take pride in. Communicate Openly is one of our core values, and we've structured how we operate to reflect that. Regular engagement surveys, dedicated PBPs, and direct lines to leadership exist because we believe honest feedback makes us better. Every decision that impacts our business and our people is made with deliberateness and care. We set company-wide OKRs and share progress regularly so everyone understands how their work connects to the business. We are deliberate about building the expertise, accountability, and cross-functional alignment that allow us to execute with clarity on behalf of our customers and our teams. We remain confident in the direction of our business and the strength of what we're building.

Explore other reviews about Ontra

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Engaged management, nice people, remote

Cons

Heavy workload, lots to juggle

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Ontra Response
2w
Creating an environment where leadership is present and the people around you make the work better is central to what we're building at Ontra. It's great to hear that reflected in your experience, and we appreciate you taking the time to share it.
2.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

I worked with some incredibly talented people and learned a lot during my time here. The employees were the company’s greatest asset. Unfortunately, most of those people are gone. The experience provided valuable lessons that will stay with me throughout my career. I learned a tremendous amount about company culture, leadership, employee retention, and the long term consequences of organizational decisions. It was an education in both what to do and what not to do as a leader.

Cons

Leadership systematically pushed out many of the employees who helped build the company. In doing so, they lost institutional knowledge, damaged morale, and weakened much of what made the organization successful in the first place. Over the years, it became increasingly common to watch key employees leave, whether through layoffs, performance management processes, or circumstances that made it clear they were no longer wanted. Many of the people who built the company, developed client relationships, and contributed to its success are no longer there. One of the most frustrating aspects of the culture was the constant shifting of priorities and lack of follow through on career development commitments. Employees would spend months working toward promotions, internal transfers, or new opportunities, only to be told that business priorities had changed after they had already invested significant time and effort. In some cases, employees were encouraged to prepare for new roles, shadow teams, and begin transitioning responsibilities, only for leadership to reverse course and then criticize their performance in their existing role. It created a no win situation where employees were penalized for following the direction they had been given. Over time, many employees stopped trusting what they were told and viewed career development conversations with skepticism. The environment became increasingly political, with many employees focused on protecting themselves rather than collaborating toward shared goals. Trust eroded over time as decisions often felt inconsistent and disconnected from what employees were being told. HR should be a function that builds trust, resolves conflict, and helps create a healthy workplace culture. Unfortunately, many employees experienced the opposite. Rather than serving as a neutral resource, HR often appeared to play favorites, contribute to workplace politics, and amplify tensions rather than resolve them. Employees frequently felt that raising concerns carried risk, while others seemed to receive different treatment based on relationships and perception rather than consistent standards. The company often appeared more focused on replacing people than retaining them. Instead of questioning why strong employees were leaving, leadership seemed willing to accept a revolving door of people and the loss of valuable institutional knowledge that came with it. For employees who believed in the company’s long term vision and invested years of their careers there, it has been disappointing to watch leadership decisions erode the culture, trust, and value that once made the company special.

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